FAQs

 

How can I get in touch with you?

You can use the website contact form or email me at robin@robinrileyphotography.com. Please include your phone number and if a call is necessary, I will call you as soon as possible. 

Where are your products made?

As of spring 2024, all of my products are made and printed in the USA. Items like postcards and tote bags may cost a little more than those mass produced in China but I feel it is imperative to make my products locally and ethically. 

Are your prints standard sizes? 

Yes, you can buy mass produced frames for all of my print sizes. I personally recommend West Elm and Pottery Barn but CB2 and Dick Blick have nice options as well. Inexpensive frames can be purchased at Michael's- the Studio Decor line is their best. 

Why does it take so long to get my order?

The majority of my products are made especially for you as soon as you place an order, which is why it takes a bit longer to deliver it to you. Printing and framing fine art is a particularly time consuming process. Packaging framed art safely is also time consuming. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

I'm not sure which frame I want or how it will look in my space. Can you help? 

We are happy to help you determine what size and frame would be right for your space. I can even retouch the work of art into a photo of your space so you can get an idea how it will look. Contact me at robin@robinrileyphotography.com to discuss your options. 

I love one of your neutral pieces and but want a canvas. Do you accept custom orders? 

Absolutely- I am are happy to discuss custom orders. 

Do you accept wholesale orders or do consignment? 

If your specialty shop or brand is a good fit for my work, please get in touch with me at robin@robinrileyphotography.com. I am always looking for new opportunities and licensing partnerships.

Can I blog or re-post your photos?

Yes but only if you give full credit and provide a link to this site. Usage other than blogs and reposts with credit are not permitted without written permission. Each piece of art is registered with The United States Copyright Office. 

Why do you use acrylic instead of regular glass?

Acrylic filters 99% of UV rays and is scratch-resistant and shatter resistant. It provides more UV protection and less glare than glass and is lighter in weight. Acrylic should be cleaned with water using a damp, lint free cloth. 

Will I be charged sales tax?

As of 2023, sales tax will only be collected on orders to New York State.

How much does shipping cost?

Orders are shipped free in the USA. Please inquire at sales@robinrileyphotography.com with order details and address to find shipping costs to locations worldwide. Please check your local laws regarding customs charges. 

What if my order is damaged in transit?

All orders are packed with extraordinary measures to ensure safe arrival. In the event you receive a damaged item, please send photos to us at sales@robinrileyphotography.com within a week of receiving your order. Depending on the level of damage, we may ask you to return it to us for insurance purposes. We will make a replacement order but cannot offer refunds.

What is your cancellation policy?

If you need to cancel your order for any reason, please contact us within 24 hours. All orders are custom made and can not be cancelled over 24 hours after order was placed. 

What is your return policy?

We want you to love your art but if you are not happy with your purchase please return it to us within 14 days for return or exchange along with details about the issue. Please be sure to pack your item safely- we recommend using the same packaging it arrived in. You will be responsible for paying return shipping costs. Funds will be returned to the method paid upon receiving the item in our studio. 

I have another question. How can I get in touch with you?

If you have any questions that may not have been answered above, please feel free to reach out using the contact page or send an email to sales@robinrileyphotography.com.